Returns & Refund Policy
Returns & Refund Policy
We take pride in quality products customized by you. We want you to be completely satisfied with your purchase. Most of our product is custom and non-returnable, so please ensure you've made the appropriate measurements and understand installation instructions before placing your order. See list below of other non-returnable items.
We're here to help walk you through these decisions. Please contact us with questions at yuqikang@monarch.net.cn.
If your item is eligible for a refund, we offer a full refund or exchange if it is returned to us within 30 days. Please inspect your products immediately upon delivery to notify us of any damaged, incomplete, or inaccurate shipments, and we'll fix the issue or offer a full refund. Free return and exchange within 15 days.
To receive a full refund, all merchandise must be in original packaging and original condition, with all installation hardware and original receipt included. A receipt is required for all returns and exchanges. Shipping and handling fees are not refundable. We will provide return shipping labels for defective product or shipping errors.
DETAILS
Non-returnable Items:
- Custom items, including change color, customize logo.
- Items damaged through normal wear and tear.
- Items that are damaged during the return process.
- Items shipped directly from vendor.
REFUND POLICY
Original Receipt: A receipt is required for all returns and exchanges. Returns will be refunded in the original form of payment.
Delivery Fees: Delivery fees are not refundable and prior purchases are not eligible for price adjustments.
PayPal Refund: Your money will be refunded to you according to the original payment method.
Damaged product box – 15% fee
Return to an incorrect location – 25% restocking fee
A 15% restocking fee applies for packages or shipments that are refused return upon delivery.
Items returned due to non-acceptance of delivery appointments or refusal to make an appointment in time with the carrier; 15% restocking and return shipping charges apply for returned items.
Send your package
If possible, pack the item in the original shipping box or a sturdy plain cardboard box. Remove or cover any pre-existing labels or stickers. Print the return number and return address label included in the email and attach it to the box with clear packing tape. The box is completely sealed to ensure the item can be transported safely.For returns, returns sent via other carriers (including UPS, USPS, etc.) are subject to shipping charges at the customer's expense.
CONTACT US
Email: